Terms of service
Terms of Service
Overview
This website is operated by Pierceverse. Throughout the site, the terms “we”, “us” and “our” refer to Pierceverse. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Section 1 - Online Store & Age Requirements
By agreeing to these Terms of Service, you represent that you are at least 18 years of age (the legal age of majority in India under the Indian Contract Act, 1872). If you are under 18, you may browse and transact on our platform only under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms.
- You may not use our products for any illegal or unauthorized purpose.
- You must not transmit any worms or viruses or any code of a destructive nature.
- A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - Hygiene, Sizing, and Product Safety Disclaimer
Due to the intimate biological contact and health risks associated with body piercing jewelry, strict health conditions apply to all purchases:
- Sizing Responsibility: It is the sole responsibility of the customer to know their correct piercing gauge (mm), post length, and hoop diameter before placing an order. Pierceverse is not responsible for physical discomfort, migration, tearing, or piercing rejection caused by ordering or wearing an incorrect size.
- Sterilization Notice: Unless explicitly labeled as "Pre-Sterilized via EO Gas," our jewelry is shipped clean but not sterile. We highly recommend professional autoclave sterilization or appropriate medical-grade cleaning before inserting the jewelry into a piercing.
- Material Sensitivities & Allergies: Customers are responsible for knowing their own metal sensitivities (e.g., nickel, copper, or low-grade steel allergies). Pierceverse is not liable for allergic reactions, localized infections, or adverse skin reactions resulting from the use of our jewelry.
Section 3 - Pricing, Taxes (GST), and Modifications
- All prices listed on our website are in Indian Rupees (INR).
- Prices for our products are subject to change without notice.
- Prices are inclusive of Goods and Services Tax (GST) at checkout unless stated otherwise.
- We reserve the right at any time to modify or discontinue any product or service variant without prior notice.
- We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
Section 4 - Payment Methods and Razorpay Gateway
- All online payments on Pierceverse are securely processed via the Razorpay payment gateway. We accept major credit cards, debit cards, net banking, and UPI payments through Razorpay.
- No Cash on Delivery (COD): We operate strictly on a prepaid payment model. Cash on Delivery is not available as a payment method. Orders will only be processed and dispatched once payment is successfully confirmed by Razorpay.
- We are not liable for transaction failures, payment timeouts, or wrongful deductions caused by banking network errors or issues entirely on the payment gateway's side.
Section 5 - Accuracy of Billing and Shipping Details
In accordance with Indian shipping protocols, you agree to provide current, complete, and accurate delivery addresses (including correct Pin Codes and active Indian mobile numbers) for all purchases. We are not liable for transit failures, delivery delays, or RTO (Return to Origin) fees caused by incorrect shipping information or failure to answer delivery partner verification calls. We reserve the right to refuse or cancel any order you place with us if we suspect fraud or billing inaccuracies.
Section 6 - Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
- We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your monitor's display of any color will be accurate.
- We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction.
Section 7 - Third-Party Links
Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
Section 8 - Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
Section 9 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
- For any unlawful purpose or to solicit others to perform unlawful acts.
- To violate any international, federal, provincial, or state regulations, rules, laws, or local Indian ordinances.
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
Section 10 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
In no case shall Pierceverse, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, any bodily injury, localized ear/body infections, keloids, systemic health complications, or medical costs resulting directly or indirectly from the self-insertion, professional insertion, or general wear of our body piercing jewelry products.
Section 11 - Governing Law & Jurisdiction
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.
Section 12 - Customer Grievances
In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, for any customer grievances, product issues, or nodal complaints, please contact our Grievance Officer at:
Pierceverse Support Team
Address: 36, Rangan St, Postal Colony, T.Nagar, Chennai - 600017, Tamil Nadu, India
Email: support@pierceverse.com
Address: 36, Rangan St, Postal Colony, T.Nagar, Chennai - 600017, Tamil Nadu, India
Email: support@pierceverse.com
Section 13 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.